Urgent: Appeal Campaign Title here about 10 words here

Apr 4th, 2014

Can you volunteer a couple of hours a week?

By becky

Could you volunteer a couple of hours a week, either from the office in London or from home? The office team is really small, but there are lots of 38 Degrees members across the country and we have big ambitions!  Alongside the office team and a team of volunteers you’ll help respond to emails from 38 Degrees members and chat to other members on the phone.

38 Degrees is a people-powered, member-led organisation that’s growing by the day. 38 Degrees campaigns are chosen (and won!) by members coming together from all over the UK.

And as more and more people get involved with 38 Degrees, more and more members are getting in touch with the office either by email or by calling in – providing vital information that helps decide which issues 38 Degrees campaigns on.

But collecting ideas and feedback from such a diverse group of people is a big task. The 38 Degrees office receives hundreds (and sometimes thousands!) of great emails every week from 38 Degrees members. So who better to help us answer these emails than 38 Degrees members themselves?

There are two roles available. Please ensure you state clearly which role you are interested in if you’re able to apply.

Here’s a some more details:

1. Volunteer admin assistant

Overview: As an admin assistant you will contribute to a friendly, welcoming atmosphere, dealing with phone inquiries and providing information to general queries in the 38 Degrees office.  You will work closely with the Office Manager and colleagues to carry out reception duties and support all aspects of the organisation’s administration. You have excellent communication skills both written and verbal, including strong customer service skills, be flexible and a team player.

Ideally we would like you to commit to a minimum of one-two working days during the week within regular office hours at 38 Degrees.  Please ensure you state clearly your available days and times.  Expenses are paid for return travel to the office as well as your lunch.

Key Attributes and Responsibilities:

• To manage a very busy phone line and liaise with others to ensure that all calls are directed to the correct person.

• To communicate effectively and professionally at all times

• To provide support as and when needed, must have a “can do attitude”.

• To take responsibility for organising and prioritising own workload.

• Help support the 38 Degrees team.

You are:

• outgoing, friendly, enjoys talking to people.

• a person who has a can-do, positive attitude.

• hardworking and committed.

2. Contact box remote volunteers job description:

Overview: As a Contact box remote volunteer, you will be able to work anywhere you have internet access.  You will work closely with the Members Champion to respond to queries via email.

Ideally we would like you to commit to a minimum of a few hours a day during the week within regular office hours.  Please ensure you state clearly your available days and times.

Key Attributes and Responsibilities:

• To check, manage and answer a range of emails from our members, including but not limited to queries on:

  – Current campaigns

  – Campaign suggestions

  – Technical problems

  – Donations

You will need:

• a high standard of written English

• polite and friendly attitude

• good judgement and analytical skills

• ability to prioritise workload

• computer literacy, particularly with email

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