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Hello! Got something you want to ask or tell the 38 Degrees office team?

We’ve put answers to some common questions below and on our FAQ page, but if you’d still like to get in touch then we’d absolutely love to hear from you.

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I clicked on the link in the email and it didn’t work

Quite often these things are caused by a temporary glitch – does the same thing happen if you try again? If something’s very wrong, the office team will be scrambling to fix it so please be patient!

Do let us know if you still have the same problem after 24 hours. We can help you faster if you provide as many details as possible – the error message, the address of the page you were on, even a screenshot of the error, would be helpful!

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Does the error message say: “Did you mean [some other ending]?” but you’re sure your typed it correctly? Don’t worry! Our system is a bit sensitive but it should still work. Please give it another go.

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The emails could have gone to your spam folder – a few members have reported a similar problem recently. Please add [email protected] to your safe/trusted senders list to prevent this.

To be extra sure you continue to receive 38 Degrees emails, sign up to any recent action on the 38 Degrees site. You can find them all here: http://www.38degrees.org.uk/campaigns

I got a reply from an MP or MEP

You’ll have a custom link in an email from 38 Degrees you would have received right after sending the email to your MP. If you have this link, just follow the steps to enter your MP or MEP’s reply.

If you can’t find this, or if you get an interesting reply from a decision maker about any other campaign or issue, please forward it to the office team.

Why don’t you campaign on this issue?

38 Degrees members decide together what to campaign on, prioritising issues in weekly polls, in snap polls if news breaks suddenly, on Facebook, on the blog, on Twitter and by calling and emailing the office. There are millions of us, and thousands upon thousands of possible campaigns that we care about. You can read more about how we select current campaigns here.

If we aren’t campaigning on your issue at the moment, you can join thousands of passionate 38 Degrees members who have started their own campaigns.

You do this through Campaigns by You, at https://you.38degrees.org.uk/ – a platform where members can start campaigns. It only takes a few minutes to start a petition, and it’ll give other members the opportunity to discuss your idea and get behind your campaign. 38 Degrees members from all over the UK win their campaigns every week. Could you be next?

Got a question about switching your energy supply with the Big Switch?

Please do get in touch with our expert switching partners, the Big Deal, at [email protected]

*NB: this is only for switch-related queries – if you need to reach the 38 Degrees office team, see below*

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You can reach the office through one of the following:

Email: [email protected]

Send a letter: 38 Degrees, Room 134, 40 Bowling Green Lane, London, EC1R 0NE

Phone:  0207 970 6023 (9am – 6pm, Monday to Friday)

For media enquiries only: please call the 38 Degrees media spokesperson on 020 3290 1407

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Twitter: @38_degrees